Last updated: 9 November 2026
Statewide Salt Damp (“we”, “us”) respects your privacy. This policy explains how we collect, use, store and disclose personal information, in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
What we collect
- Contact details you give us: your name, phone number and email address.
- Job details: for example your suburb or town, what you are seeing on the wall, and anything else you write in a message.
- How you found us, if you choose to tell us.
- Website usage information collected by Google Analytics (see “Cookies and analytics” below).
- Technical information such as your IP address, which our website and security software use to stop spam and attacks.
Please do not send us sensitive information (such as health information) through our forms. We do not need it to quote or carry out a job.
Why we collect it
- To answer your enquiry, prepare a quote and contact you about it.
- To plan and carry out the job if you book with us.
- To keep records of enquiries and jobs, and meet our legal and tax obligations.
- To understand how people find and use our website so we can improve it.
- To keep our website secure and free of spam.
Our website forms
When you send a quote request or a contact message, your details are stored in our website’s database and emailed to us. We use your details only to respond to you and, if you book, to complete the job. Our forms use hidden spam checks and do not use third-party captcha services. To stop repeated spam, the form briefly keeps a scrambled (hashed) version of your IP address for 10 minutes; it is not linked to your enquiry.
Who we share it with
We do not sell or rent your personal information. We share it only where needed to run our business, with:
- our website host and email provider, who store and deliver our website data and emails;
- Google, which provides Google Analytics 4 and Google Search Console for our website (see below);
- our accountant and professional advisers, where required; and
- government or law enforcement bodies, where the law requires or allows it.
Overseas disclosure
Some of our service providers store or process information outside Australia. In particular, Google may process website analytics data in the United States and other countries where it operates. We choose reputable providers and take reasonable steps to ensure they handle information consistently with the APPs.
Cookies and analytics
We use Google Analytics 4, connected through the Site Kit by Google plugin, to understand how visitors find and use our website: for example, which pages are viewed, how people arrived, and whether a quote form was sent or a phone link tapped. Google Analytics uses cookies and collects information such as your device, browser, approximate location (city level) and the pages you visit. It does not give us your name or contact details, and we do not use it to identify you. We keep analytics data for 14 months.
We also use Google Search Console. It shows us how our website appears in Google Search, such as the search terms that bring up our pages and how often people click through. This information comes from Google in summary form. Search Console does not place cookies on your device and does not tell us who you are.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes one visitor from another | 2 years |
| _ga_<ID> | Google Analytics | Keeps track of a visit (session) | 2 years |
| wordpress_test_cookie, wordpress_logged_in_* | This website | Only for staff who log in to manage the site | Session to 14 days |
You can block or delete cookies in your browser settings, and you can opt out of Google Analytics across websites with the Google Analytics opt-out browser add-on. You can read how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites. Our fonts are hosted on this website, so loading them does not send your information to a third party. We do not use advertising or remarketing cookies.
Direct marketing
We will only send you marketing messages if you have agreed to receive them, in line with the Spam Act 2003 and the Do Not Call Register Act 2006. Every marketing message will include a simple way to opt out. Contacting you about your own enquiry or booking is not marketing.
How we keep it secure
Our website uses an encrypted (HTTPS) connection and security software that records basic visit details, such as IP addresses, to block attacks. Access to stored enquiries is limited to people who need it, and we take reasonable steps to protect personal information from misuse, loss and unauthorised access. We delete or de-identify information when we no longer need it.
Access and correction
You can ask to see the personal information we hold about you, or ask us to correct it. Contact us using the details below and we will respond within a reasonable time, usually 30 days.
Complaints
If you have a concern about how we have handled your personal information, please contact us first so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.
Contact us
Statewide Salt Damp
ABN 22 287 385 802
Phone: 0417 818 845
Email: [email protected]
Or use the contact form on this website.
We may update this policy from time to time. The current version is always on this page.